Policy

Shipping &
Returns

How We Ship

All XXIV™ products are made-to-order. Each piece is produced specifically for you through our global fulfilment partner after your order is confirmed. We do not hold pre-stocked inventory.

Production Time

2–7 business days after order confirmation.

Delivery Timelines (after production)

Nigeria and West Africa: 10–21 business days
United States: 5–8 business days
United Kingdom: 5–10 business days
Europe: 5–10 business days
Rest of World: 10–15 business days

Tracking

A tracking number is emailed to you once your order is dispatched.

Customs

International orders may be subject to import duties or local taxes. These are the customer's responsibility.

Returns

We do not accept returns for change of mind or wrong size selected. We will replace or fully refund any item that arrives damaged, defective, or with a production error. Contact us within 7 days of delivery at xxiv.storemailbox@mail.com with your order number and a photo of the issue.

Size Exchanges

Size guides are on every product page. We cannot process exchanges on made-to-order items. Please measure carefully before ordering.